FAQs

What is the DOA Policy?

Richmond Aquarium has a 7-day 50% policy on all livestock sales. This means if you happen to lose a specimen within 7 days of the original purchase date, we will extend a credit of 50% of the original purchase price. We ask that you bring the specimen and a separate water sample and a copy of your receipt. Your water must test proper to receive credit. This policy does not apply to any losses caused by any of your current specimens.

Can my livestock order be shipped?

Regrettably, Richmond Aquarium does not currently provide shipping services. All online purchases must be retrieved in-store, unless alternate arrangements have been specifically made.

How do I know my order is ready for pickup?

After placing your order online, you can expect to receive an email from us to coordinate a pickup time that works best for you.

Should you not receive any notification after 24 hours of placing your order, please do not hesitate to contact us at 804-276-3474.

How do I pay for my order?

All payments must be made in-store when picking up your order. Please select the 'PAY AT PICK-UP' option during online checkout.

How do I request a special order?

To request a special order, please reach out to our store retailers at 804-276-3474. We are committed to finding exactly what you are looking for.

Should I create a Richmond Aquarium Prime account?

We highly recommend that you open an account with us before placing an order. By doing so, you will have better management capabilities for both your previous and current orders.

How can I keep up to date on the latest deals and inventory restocks?

Join our email list now! Get access to exclusive deals and stay updated on our latest inventory.

How do I request a service?

Please fill out our service request form to inquire or schedule a service. Our team will reach out as soon as possible. In cases of emergency services contact 804.276.3474 directly.